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Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1.   Please email DRLIN@USA.COM to request a refund and we will assign you a tracking number.

2.   Mail your returned item to:

      Dr. Chun Ming Lin, ND, R.Ph.

      Returns Department Tracking #

      53-24 Metropolitan Avenue, Unit M1C

      Ridgewood, NY 11385

3.   Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

1.   Natural Products cannot be returned if they are opened.

2.   Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order if it was charged.

 

Exchanges

If your item is in original new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

Accepted Methods of Payment

1.   Credit Card (Visa, Master Card, American Express, Discover) Check / Money Order

2.   Cash On Delivery

 

Credit Card Charges

1.   Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

2.   Mailing Address For Check / Money Order

      Dr. Chun Ming Lin, ND, R.Ph.

      Returns Department Tracking #

      53-24 Metropolitan Avenue, Unit M1C

      Ridgewood, NY 11385

 

Shipping Policy

Turnaround

1.   All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

2.   Carriers

      We use the following carriers to deliver our orders:

      USPS

      UPS

      FedEx DHL

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.